Frequently Asked Questions.
Returns & Refunds
How can I return my ONLINE order?
To initiate a return, please contact our customer service team. If the return is made within 15 days of receiving the purchased product, you will receive a full refund. Returns made after 15 days will be refunded with a 20% deduction from the original purchase price. The customer is responsible for delivery charges and any applicable taxes in their home country for any returns.
What is your refund policy (online)?
We offer a full refund for products returned within 15 days of purchase. For returns after 15 days, a 20% deduction applies. For a refund to be processed, the product must be unused and intact. The refund will be initiated after we have received and inspected the product.
How long does it take to receive a refund?
Refunds are processed within 5-7 business days after the return is approved.
Exchanges & Repairs
Can I exchange my product?
No, we do not offer any exchanges.
What should I do if I receive a defective product?
If you receive a defective item, please contact our customer service team immediately for assistance.
Do you offer jewellery repair services?
Yes, we provide a range of repair services, including jewellery cleaning. All repair services are chargeable.
Can you resize jewellery?
Yes, we offer jewellery resizing. Reducing the size is free of charge, while increasing the size incurs additional costs.
Payments & Customization
How can I confirm that my payment has been received?
You can confirm your payment by contacting us via WhatsApp, Line, or email.
Do you offer custom jewellery designs?
Yes, we provide customisation services for jewellery pieces.
Do you provide certification for gemstones?
Yes, we can arrange certification for gemstones upon request.
All our products are unique and hand-crafted with precision using natural stones. We maintain high standards during design, raw material selection and manufacturing. Petchseeg Thai would like to remind its valued customers as follows:
- The photos of the products and engraved stones given on this website may appear to be smaller or larger than the actual product;
- Petchseeg Thai products are hand-crafted. Therefore, there may be minor variance in two pieces of a similar design;
- The size of the product may vary by a few mm compared to the product picture displayed on the website;
- The colour of the product given on this website may vary compared to the actual product or when viewed on two separate screens due to differences in screen resolution.
For any doubt or clarification, don’t hesitate to contact a Petchseeg Thai representative at +66822698831 or by email at visit@petchseeg.com.